Marcus A.
My first Cleo LED mask starting having charging issues after 6 months of use.
I worked with the Seller BrookStone, then GlasSkin. Shipped me a replacement right away.
Now using the new mask I have not had any issues. I have seen lines on my face diminishing, creases unfolding around my mouth.
Overall I would recommend the Cleo mask to anyone. I'm looking for a neck and arm LED product now. Impressed with the product.
Shari B.
Love my mask!! It’s so relaxing and it has definitely helped improve my skin texture and brightness!
Kristi B.
I love this mask and when it stopped charging properly, they sent me a new one for FREE!! Highly Recommend!! Great Customer Service!
Angie M.
Easy and effective!
Nina C.
speedy service. . I see a difference in the texture and smoothing wrinkles with less than a month of use. I am blown away, actually. I have used every day for 15 minutes.
The touch sensor is kind of tedius to navigate,but other than that, it is fantastic
Heather L.
I like it so far, but haven't seen any results yet.
Jemila A.
Received a defective mask and was sent a new one I loved ❤️can’t wait to see the long term effects
Sandra V.
I love this Cleopatra mask!! My skin has never felt better and healthier. I am so happy and satisfied with this purchase. And the GlasSkinCo customer service team are amazing!! One little glitch with the mask after a year of use and a new replacement was on it's way to me. Such a wonderful Company.
Shannon W.
Overall, the mask is very heavy. Not something you really wanna walk around in best to lay down and place mask on your face and close your eyes. Another issue is the head strap. Best way to deal with this situation is an adhesive Velcro. That way you can adjust it to your liking without killing your head. I haven’t had it long enough to see extensive results, but I’m happy with it so far. I hope this helps.
Pamela R.
I’ve been using it daily for 2 weeks and a couple of my age spots are getting lighter. I look forward to my 15 min treatments since it relaxes me and that’s my “me time”!
Jeanette M.
It has has really helped with my Rosacea .
Bruce H.
I love the red light. Very pleased with shipping and the quality of the mask. I am disappointed however because I was given a serum as a gift. The serum I chose was a retinol serum and I was sent an acne serum. I don’t have acne so it’s of not use to me. I was excited to try the retinol.
laura a.
I do like the mask a lot more than others I’ve tried. It was missing a manual, but I was able to read it on another company’s website. I do wish it came with goggles, since it’s really too bright to have my eyes open. I haven’t had it long enough to give a results review, but I like it so far.
Wendy
Shipping took long but it was worth the wait.
Ana Y.
I was skeptical about the glassskin, I read about the mask in my research for the best mask affordable and I chose the cleopatra one, so the best deal was on GlasSkinCo, I never heard about them, but I can’t be more satisfied with the company and about the mask. Recommend!
Lisa H.
I think it's working! I've been using it religiously for a few weeks focusing only on red light, but recently incorporated white light as well. My face is more even toned and not as red. I feel the white light makes my face softer. I'm fifty years old and have recently lost about 30 pounds so my face has more fine lines than it'd like. I'm hoping this reduces them along with my serums and moisturizers that I use. This is me without make-up or filters. There is still some redness but as mention above, it's better than before. As for the fine lines, that's going to take more time but I'm hopeful those will decrease a bit as well.
Sheryl
Kind of heavy and hard to breathe when wearing it. Will not work if you’re claustrophobic. But I do like the different light color options.
Angela
Comfortable to wear, automatically shuts off at 15 minutes, feel the effects after first use. Excited for the future
Cindy H.
seems to work nicely - I've used it for about 2 1/2 weeks and I do see a difference and my dark circles are going away - not bad
Kathryn Z.
The first mask that I ordered was malfunctioning and customer service was very easy to work with. Another mask was sent to me and it works just fine. I’ve had a positive experience. The only reason I gave this 4stars is the strap on it. It doesn’t have a slot that works for my head. Not a big deal. I still like the product.
Jodi R.
I have been using it for two and a half weeks and only using the red light on high. So far I have not noticed any difference. Will continue to use and update after four weeks of daily use.
Gayle A.
I have been using the mask for several weeks. I do think it is helping my skin though it is still early yet. I love how easy it is to turn on and to change colors. Tap tap tap. And I love that does not have a cord. Just the mask. You can do what you want to do. Since it has hard shell, it does restrict some movement. But I like knowing the lights are in the correct location on my face.
Barbara
Product was being shipped from China from US based company. Never received product but I was refunded after greater than 2 weeks of waiting
Sandra P.
Love this! It's the best investment I have made on me for vibrant looking skin. My friends ask me what I am doing to make myself look younger!
Marissa B.
Shipping was fast and packed nicely. I ended up returning the mask, but I wanted to write a review about the excellent customer service this company has. Sarah is amazing!
Cheri F.
I've been using my cleopatra mask for a month everyday for 15 minutes. I'm hoping after 3 months of use I will see results. I use the red, green and white therapy settings. I'm 63 years old with very little wrinkles. I am hoping to achieve a little tightening and fading of certain spot pigmentation. It is very relaxing, but I find that lying down position is best because the bottom of the mask seems heavy on my neck and will leave a red mark if I sit up. I will update the results in two months because I did read that home light therapy masks take 10 to 12 weeks to see results in anti aging.
Ann
They charged me twice and only refunded me once when I returned the order. They keep dogding my customer service requests for the double bill. Horrible customer service
Patricia W.
So far very happy. Only used for two weeks so results not yet know. Easy to use and like intensity levels available.
Melissa H. P.
I've tried many LED Masks over the years. This has been my favorite so far. Both in results and ease of use :)
Paola J.
I believe this mask is a great value for the price. I love that it covers the neck area and all the color options. I was concerned that it was not FDA approved but GlassSkin customer service indicated that the mask was in the process of obtaining this approval and that it had the European equivalent. I originally got a defective mask. I called customer service and they were incredibly responsive and quickly replaced the mask. I have been using it consistently for two months and I have noticed a change in the texture of my skin. It is definitely smoother. It is easy to use once, and the charge holds for several weeks. I would say the only con is that it is a bit uncomfortable to wear around the neck area.
Isabelle
They forgot the charger portion and eye protection but once I emailed them about it, they quickly apologized and sent me the items I was missing plus a bonus product! Above and beyond.
Sheree S.
This is one of the best LED face masks! Very comfortable. Convenience of no cords allows me to multi-task while wearing for 15 mins. The timer is great and shuts off automatically after 15 mins. Dedication and patience and you’ll see results! All natural, no harsh chemicals is best for skin care ;-) Express Shipping does take a little longer than usual depending on where you live.
Marjorie H.
Overall, I’m happy with my purchase. Good price. Many LED lights with sufficient power to them. The mask is relatively easy to use. The biggest disadvantage is its weight. It’s heavy. I’ve attempted to wear it in sitting or standing position but because it’s heavy, it pulls on areas of my face. Therefore, I choose to lay down when I use it. Even then, to prevent it from pressing on areas of my face, I prop its corners up slightly with a thin blanket. 15 mins goes by fast and is doable in this position. Besides the heavy weight of the mask, two other things could use improvement. 1) I personally wish the eye protectors were connected to the mask so they wouldn’t fall off. 2) The strap is stiff and difficult to clasp.
Thank you
Heather L.
I recommend using this mask when doing a brief meditation! It is a wonderful way to take care of your face and skin and dip out of the hustle and bustle of stress!
Heather W.
Jennifer M.
The shipping was quick and it was delivered in a safe package. I and my husband have started using it daily for 15 min a day. I use the red and yellow light and after two weeks started to see results already. My redness went down, I had some broken capillaries around my nose and they are disappearing, which was the biggest noticeable thing. Also my wrinkles have softened around my eye. I am sooo overly pleased with this mask. 2 of my friends have purchased it as well now and i will be buying more as gifts for friends!
Sandra T.
I love it…. Results and comfortable to use.
Beth W.
Amazing product and THE BEST customer service I’ve ever experienced!!
Janet L.
Admittedly, I haven’t used the mask yet but I have to give kudos to Glaskin. I had an issue and they were lovely to work with and can’t say enough about their excellent customer service. I will definitely buy from this company again. Thank you!
tamela
Still using not sure yet about results
Beth W.
An amazing product for a great price. To top it off - this company has one of the best customer services available. A REAL, LIVE person responds to you and gets back to you that same day. That is worth everything to me!!
Christine
It’s a little finicky. Overall I like it. Hope it works
Drulana S.
I love my mask! Fits well and is comfortable to wear. My favorite part is I’m not tethered to a cord. I’m a busy mom, so I can put my mask on and continue my nightly routine.
matt
It still hasn't arrived
Carol S.
Only reason that I gave the Cleopatra a four star was that I don’t think I’ve given it long enough to see the results. The staff were very helpful with a problem that I encountered. I like the idea that they have a two-year warranty on the mask. I am hopeful.
Sandra V.
The difference in my skin texture in 22 days is unreal. A couple of issues with the mask but Sarah was on top of my questions immediately!! Superior customer service and I can't wait to see the results in a few months. Am taking pictures to compare after 3 month.
Melissa O.
I love this LED mask! I use it every day and also on my hands! It's only been 2 weeks but I can definitely see an improvement in the texture of my skin. I highly recommend it. So easy to use.
Laura D.
It's a Xmas gift so will post a review after Xmas
Yvonne G.
Comfortable to wear.
Colette A.
I received my Cleopatra LED light mask within 14 days. It was beautifully packaged and the instructions were easy to follow. Regrettably, I felt my face was too small for the mask and I therefore I took advantage of their satisfaction guarantee option. I have to say, their customer service is excellent. Sarah responded to all my inquiries promptly and provided favourable responses to my questions. My reimbursement was almost instant. I would recommend GlasSkinCo to anyone who would like to try their products online.
Shari B.
I purchased this for my Sister because I love mine so much!! I know she will absolutely love it too!! Use it consistently and you will see results!!
Catherine
I never received the Cleopatra Mask. Ordered it almost a month ago and it says it’s still in China.
Mary C.
So far. I'm very happy with my purchase. To soon yet, to tell if it's making a difference to my skin, but I'll give it time.
Stephanie
Loving my mask!
Sarah S.
I love the price
Stacy S.
I bought this for a fungal rash I keep getting on my face and my doctor suggested led face mask. I use red 15 min then blue 15 min everyday. After 10 days I broke out in a rash which is not fun but good because the light is doing its job, bringing it out and killing it. Now my face looks great, no more outbreak with the rash so far and my skin is looking beautiful. I love it. I did buy tanning goggles for better eye protection and really it’s nearly impossible not do anything while using the mask anyway. I just pray it continues to work without malfunctioning.
Tasoula H.
I love this product. Of course, always skeptical trying something new, but the Cleopatra Mask has proven itself to work fantastically and at a decent price compared to competitors. I've used it consistently every night for just over a month and my post-inflammatory hyperpigmentation disappeared within the first week, I haven't had a pimple since, my skin feels super smooth and healthy, and the fine lines seem less apparent. I'm really happy with my results and definitely keeping up with future use.
Kristina T.
I purchased this mask after doing careful research on led masks that would help with uneven skin tone. Having red a number of articles, comparing different masks on the market, I decided to go with this one, based on reviews and recommendations. I must admit that I had a bit of a hard time starting the mask and, at first, I thought that it was not working. However, the expert staff at Glasskin Customer Service were able to assist me (special thanks to Kelly Goetz) in getting started. I have used the mask off and on for a few weeks and feel very relaxed after wearing it for 15 mins per day. I have not noticed a visible improvement yet, but that is to be expected. I hope that after several months of more regular usage I would see some changes. For now, I notice that my skin feels more relaxed and refreshed after I wear the mask and I have more energy, overall.
Vanessa L.
My husband and I have been using the mask for 15 days. We’ve done daily 15 minute treatments. Using red, cyan, green and white. Mostly red and white for me and green and cyan for him. I’ve already noticed improvements in the brightness and decreased inflammation in my skin, and also some decreased fine lines ( not sure if the decreased fine lines are imagined at this stage) My husbands sun damage seems to be fading already as well as his capillaries seem less obvious:) I’m impressed so far. Also the response from customer service has been great! I’ve had a few technical and usage questions and they’ve responded in a very timely manner!
Samantha U.
Love the mask and the customer service
Kelly K.
I wasn't sure about my purchase at first,money is tight and I was thinking it was a waste of money.I was wrong.I ABSOLUTELY LOVE MY MASK.I use it iften,often, works great and I'm glad I got it.thank you for a great mask.
Elisabeth B.
My complexion looks brighter and my wrinkles have visibly improved. The mask does not fit perfectly (too big) but there are enough lights to reach both face and neck without perfect fit. I do not walk around with mask on however because as I said, It doesn’t fit securely.
JENNIFER J.
Great mask! I love that it provides full coverage: face, hairline, neck and décolleté. Results are amazing and the adjustment for custom intensity makes it a total game changer. The only improvement I might recommend is the strap but that’s a small thing. I’ve tried several different masks at much higher price points and this one beats them all.
Mia S.
I have been using the Cleopatra Mask for 3 weeks and seeing a noticeable difference in skin texture. I have been using red light for collagen, green for hyper pigmentation and white for firming. I must say that my skin is looking firmer, and definitely more glow.
I love the convenience that once charged, I can wear it anywhere in the house, and not having to sit in one spot.
Looking forward to even more improved results with continued use.
JENNIE M.
I’ve been using the mask for about two weeks and I feel like my skin is noticeably smoother with less discoloration. Also I’ve been using the blue setting which I feel has been helping with my acne. The mask is a bit bulky but it’s not uncomfortable to wear. What really impressed me though has been GlasSkin’s customer service. The first mask they sent was faulty and they immediately sent me a new one and I got it in a couple of days. They have been so easy to work with and very accommodating. Would never hesitate to buy from them again.
Medina K.
Love the mask, easy to use and saw results in 2-3 weeks.
Gloria
I love this mask. Its great and It is wireless. No cord to get in the way❤️❤️❤️
Jan L.
Great customer service! Quick delivery. Very happy. Too soon to tell if it’s working on my fine lines and wrinkles but I need to use it nightly for at least 8 weeks to see if it makes a difference.
Misty S.
The mask is wonderful!! My husband has so much sun damage to his face from years of working outside. obviously he will not go to get facials (He's too manly haha!) but he uses this mask 3 times a week and his face looks so much better!! Thank you
myles g.
Excellent purchase. This mask has cleared my face from any acne or redness. Couldn’t be more pleased.
Julia A.
So far, so good. Have had this for a week and have used it 5 times. No visible difference, but I'm hopeful~
tricia b.
the mask arrived packed so well. my daughter is using it to treat her acne. it’s going well. thank you
Connie T.
After+ 2 weeks I see a difference in skin tone and softening in wrinkles. So far not dramatically noticable to anyone but me. Mask is very large for my face and slightly heavy making it hard to do anything but reclining on couch. Is it worth the price? Haven't decided yet.
PAMELA M.
Read lots of dermatologists reviews on LED lights and the benefits. There are certain wavelengths that work. The Cleopatra mask checks all the boxes, affordable, works well, able to change the lights for different treatments and it treats the neck area as well. I primarily use for anti aging and psoriasis. My son's been using it to treat redness on his face and he's seen some results with just a few treatments. The GlassSkin company shipped quickly and my item was better priced than on other sites. Highly recommend
Ashley K.
I only recently received my mask (within the last month or so), so I am still waiting to see results. I use it about 4x per week currently. Seems to do just fine. One thing I did notice was that the red LED appears orange to me. However, it could be my eyes playing tricks on me, because in photos the led appears red. Either way, I’m going to stick with it to see how it goes! The customer service has been amazing though! Above and beyond.
Angela
Best LED mask! I have definitely noticed a difference in my skin.
Jenny B.
Great product so far
Kathryn C.
I love my Cleopatra face mask. The site assistance was great and shipping was within the guaranteed time-line.
Abby L.
Easy to use I use the red light it seems to cover most of my wishes . My husband likes to have sex with me when I wear it
Pauline
Love it ! Really works!!!
Kim
Trying to return and they just keep offering a replacement. Says 60 day returns on website but it's an ongoing battle to make that happen its been less than. 30 days.
Emily P.
Saw results on my fine lines around my eyes and mouth after just two weeks❣️
Kathy P.
Dear GlasSkinCo,
First let me tell you that I love this mask! I did initially encounter a few difficulties with it and reached out to one of your Customer Satisfaction Associates (Sarah Sarmiento) for assistance. She immediately answered my text and throughout the process she stayed in touch and made sure that I was happy with my purchase and the performance of the Cleopatra mask. I have seldom encountered such immediate and helpful assistance from a customer service associate. I think the word is customer SATISFACTION associate! All the way across the country and she really made me feel as though my concerns were her priority.
Kudos to your company and to Sarah for a job well done! I look forward to making another purchase perhaps in the future. I hope this email helps someone else decide to use GlasSkinCo and your products!
Thanks,
Kathy
Ms. S.
I got this mask and was very happy using it but it broke down randomly. I contacted the company and they send me a good brand new replacement in no time:)
Emilie O.
Haven't had it long enough to see any results.
Kendra P.
Really love this! Making a huge diff in my oily skin/acne!
Leigh B.
It is very easy to use and works perfectly.
Marguerita N.
First week using my Cleopatra LED light mask and my face is glowing. Mask is not heavy which makes it comfortable to wear 25 min a day. Love the results so far!
Lauren
So far so good. Took a while to receive and tracking/delivery was odd. But I finally received it and can’t wait to use.
Ann O.
So far so good. Too early to comment on results but I can say this device is easy to use, customer service are very prompt answering questions. Also, it is well made and I am very happy so far with my purchase.
Ann
Debbie O.
I have been using it only a week so not sure how it’s going to work out for my face. I’ll have to give another review later.
Michelene C.
Can’t wait for the results of using this mask!
Richard P.
The only thing my wife says she would improve is the to make the cups around the eyes more comfortable. She says when she tightens it up the eye cups hurt her eyes, so she has to wear it loose and sit down while holding it in place.
Margo K.
Overall great product, but they use USPS which is not ideal. Also, when I switch colors it starts flashing through all the colors for about a second each so I’m still trying to figure that feature out. Other than the learning curve and USPS, I think it’s a great product and I’m really excited to see how my skin looks after about a month of consistent usage!
Kim W.
After using for only a short while, my sons girlfriend asked me if I was getting Botox. I thought he shared that I had this mask and was being funny but she said”You are glowing and your skin looks amazing!!! Say no more I’m sold.
Laura C.
Customer service was fantastic and got the mask right in time for the holidays. I have used the mask a few times, but my sister was extremely exited to use it.
Elizabeth M.
I got the LED mask for Christmas and I LOVE IT.
I can already see a difference in my skin (I use the red light for brown spots, wrinkles and pimples.)
The post acne marks are fading and my skin is RIDICULOUS soft! I put the mask on before bed on a clean face for 30 minutes and when I take it off I put on a retinol night cream.
BONUS: it helps me sleep? I am not a good sleeper and I fall asleep much easier after the mask treatment? Dunno, weird but it works for me!!
Vilena A.
I have no complaints about the mask, had it only for a few weeks so I will update if I see results. But I have also purchased their snail serum and I must say my skin feels nice and supple, I like that it’s not greasy at all, goes on super smooth and hydrates alll day I can tell because it feels the same at the end of the day when I touch it. Great priced items as well. I wish this business luck!
Lydia
Never received the order.
